Terms and conditions

These terms apply when you use this website and when you ask S&K Property Investments and Improvement Ltd ("we"), trading as Loft Insulation Installers, to quote for or carry out work. Your quote may add terms specific to your job; if the two differ, the quote applies. Last updated October 2026.

Who you are dealing with

S&K Property Investments and Improvement Ltd, company number 16932889, registered office Unit 1 Hembs Crescent, Great Barr, Birmingham B43 5DG. Contact: 0800 088 6248 or sales@loftinsulationinstallers.com.

Guide prices and quotes

• Prices on this website and from the guide price tool are guides, not offers. A contract only exists when you accept a written quote.
• Quotes are valid for 30 days unless they say otherwise.
• The quoted price is fixed for the work described. If we find something that could not be seen at the survey, such as damp, rot, damaged wiring or material that may contain asbestos, we stop, explain and agree any change with you in writing before going on.
• Payment terms are set out on your quote. We never ask for payment on the doorstep or in cash.
• VAT, where it applies, is shown on the quote. Installing insulation in a home is zero-rated until 31 March 2027.

Your right to cancel

If you are a consumer and you agree the contract at your home, away from our office, by phone or online, you can cancel within 14 days without giving a reason. For work only, the 14 days start the day after the contract is made. Where we also supply goods, such as a loft ladder, they start the day after the goods are delivered; your quote says which applies. To cancel, tell us clearly by phone, email or post, or use the model form below.

We will not start within the 14 days unless you ask us to in writing (email is fine). If you do, you must also confirm that you understand you will lose the right to cancel once the work is finished. If you cancel after we start, you pay for the work done up to the point you tell us. We refund any money due within 14 days of your cancellation, using the same payment method.

What we ask of you

• Safe access to the loft and a clear area to work, or ask us to price clearing it
• Tell us about anything we should know: downlights, damp, pests, fragile ceilings, previous work
• For flats and listed buildings, any consent needed from a freeholder or the council

Our work

We carry out work with reasonable care and skill, using materials that match the description on the quote. Work may be done by our installation team, which can include vetted subcontract installers working under our supervision; your contract remains with us. Any workmanship guarantee and manufacturer warranties that apply are set out on your quote.

Our responsibility to you

Nothing in these terms limits your legal rights as a consumer, or our liability for death or personal injury caused by negligence, or for fraud. We are not responsible for losses that were not foreseeable when the contract was made, or for problems caused by things we did not install or could not reasonably have known about.

Complaints

Tell us first and we will try to put it right. If we cannot agree, we will tell you in writing whether we will use an alternative dispute resolution service and, if so, which one. Free consumer advice is available from Citizens Advice on 0808 223 1133 in England and Wales, Advice Direct Scotland on 0808 164 6000, and Consumerline on 0300 123 6262 in Northern Ireland.

This website

• Information on this site is general guidance, not advice for your specific property.
• Photos and videos on this site are computer-generated to show typical work. They are not of our own jobs.
• Rules, schemes and figures change. We check them regularly and show the date we last did.

Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you keep the protection of the mandatory consumer law there, and you can bring proceedings in your local courts.