Privacy notice
This notice explains how your personal information is used when you use this website, send us an enquiry, use the guide price tool or chat with us. It was last updated in October 2026.
Who is responsible for your information
S&K Group Holdings Ltd (company number 16703925, Unit 1 Hembs Crescent, Great Barr, Birmingham B43 5DG) is the data controller for information collected through this website, including enquiries, guide price requests, chat messages and analytics.
S&K Property Investments and Improvement Ltd (company number 16932889) trades as Loft Insulation Installers. It is the data controller for quotes, contracts, job records and any guarantee records once you ask us to quote for or carry out work.
S&K Group Holdings Ltd passes your enquiry to S&K Property Investments and Improvement Ltd because that is the group company that surveys, quotes for and carries out loft work. Contact us about your information at info@loftinsulationinstallers.com or by post to the address above.
What we collect
| Where | What | Where it goes |
|---|---|---|
| Enquiry and quote forms | Postcode, name, phone, email, your message, the page you were on, the service and place, and your answer about insulation depth | Sent by Web3Forms to our sales inbox, then forwarded by ImprovMX to the mailbox we read |
| Guide price tool | Your answers (home type, loft size, depth, extras) and the guide price, if you choose to send them with your details | Sent by Web3Forms to our sales inbox; nothing is sent if you only use the tool |
| Live chat | Your messages and anything you choose to share, plus technical data Tawk.to needs to run the chat | Tawk.to, only after you accept optional cookies or click Live chat |
| Analytics | How pages are used, device and approximate location, with IP addresses anonymised | Google Analytics, only if we have switched it on and you accept optional cookies |
| Videos | Your IP address and browser details, as with any web request | The video host (Higgsfield, served through Amazon CloudFront), only after you accept optional cookies |
| WhatsApp, phone and email | Whatever you send us, and your number or address | Our phones and email system; WhatsApp is run by Meta |
| Surveys, quotes and jobs | Your address, photos of the loft, the quote, contract, payments and job records | S&K Property Investments and Improvement Ltd and the installers working on your job |
Why we use it, and the lawful basis
- To reply to your enquiry and arrange a survey or quote: taking steps at your request before entering into a contract, and our legitimate interest in responding to people who contact us.
- To pass your enquiry from S&K Group Holdings Ltd to S&K Property Investments and Improvement Ltd: legitimate interests, because the group company that does the work needs your details to quote. Our forms tell you this before you send, and ask you to confirm you have read how your details are used. That tick is not consent; it is there so you know before you send.
- To carry out and guarantee the work: performing our contract with you, and legal obligations such as keeping tax records.
- Analytics and live chat cookies: your consent, which you can withdraw at any time from Cookie settings at the foot of every page.
- To deal with complaints or legal claims: legitimate interests and legal obligations.
We will call you back on the number you give us about your enquiry. We do not use your details for marketing unless you separately agree, and we never sell them.
Who we share it with
- S&K Property Investments and Improvement Ltd and the installers, including vetted subcontractors, working on your job, only as needed to survey, quote and do the work
- Service providers who act on our instructions: Web3Forms (form delivery), Tawk.to (live chat), Google (analytics, if switched on), ImprovMX (email forwarding) and the mailbox provider it forwards to, Higgsfield (video hosting) and Netlify (website hosting)
- Professional advisers, insurers and authorities where the law requires it
We do not pass your details to other installers, lead buyers or marketing companies.
International transfers
Some providers process data outside the UK. Web3Forms is operated from India and uses sub-processors in the United States and the European Union; it relies on the EU Standard Contractual Clauses with the UK Addendum. Google, Tawk.to, ImprovMX, Higgsfield, Netlify and Meta may process data in the United States, the European Economic Area or elsewhere. Where that happens we rely on UK adequacy regulations (including the UK extension to the EU-US Data Privacy Framework for certified US companies), or the UK International Data Transfer Agreement or the UK Addendum to the Standard Contractual Clauses, as offered by each provider.
How long we keep it
- Enquiries that do not lead to a quote: up to 12 months in our own systems. Web3Forms keeps its copy of form submissions for up to three years under its own terms.
- Quotes that are not accepted: up to 2 years
- Contracts, invoices and job records: 6 years after the job is finished
- Guarantee records: for the length of any guarantee plus 12 months
- Chat transcripts: up to 12 months
- Analytics data, if analytics is switched on: up to 14 months
Your rights
You can ask to see the information we hold about you, to correct it, to delete it, to restrict or object to how we use it, and to receive it in a portable format. Where we rely on consent, you can withdraw it at any time. We do not make decisions about you by automated means. Contact us at info@loftinsulationinstallers.com; we reply within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.
Children
This website is for adults arranging work on their homes or buildings. We do not knowingly collect information from children.
Changes
We will update this notice when we add a new tool or change how we use information, and show the date at the top.
